FAQ

Frequently asked questions

Do you provide jewelry certificates?

Yes. All our jewelry pieces come with a certification of authenticity confirming the quality of the natural stones used. Additional certification can be provided upon request.

We offer secure and reliable shipping across Japan and selected international locations. Orders are typically processed within 1–3 business days. Shipping timelines may vary based on your location. Tracking details will be shared once your order is dispatched.

Every Kiara Jewellery Japan piece is proudly designed and crafted in Japan. We use high-quality natural stones and 18K nickel-free Japan Gold, ensuring exceptional craftsmanship and precision in every design.

Yes, we accept custom orders depending on design feasibility. If you have a specific idea or customization request, please contact us, and our team will guide you through the design and creation process.

  • Method of Delivery: FedEx Priority Shipping

  • Shipping: Free worldwide shipping on orders over $500

  • Return Policy: Returns are accepted within 3 days of delivery. Buyers have 14 days to return the goods. Return shipping, taxes, and duties are the responsibility of the buyer.

  • International Taxes & Duties: All applicable international taxes and duties must be borne by the buyer.

 We can make rose gold jewelry on custom orders. Please contact us for more information.